Privacy Policy for Medikonect
Last Updated: [Insert Date]
Welcome to Medikonect (“Medikonect”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, transfer, and protect your personal information when you visit or use our website located at https://medikonect.com/Home and any associated services (collectively, the “Services”). By accessing or using our Services, you consent to the terms of this Privacy Policy.
Medikonect is a unified healthcare platform that connects patients, healthcare providers, and pharmacies to enable appointment booking, health record management, telehealth, messaging, prescription handling, and related services. We respect your privacy and are committed to safeguarding your personal and sensitive information.
This Privacy Policy describes:
What data we collect and how we collect it How we use, share, and protect your information Your legal rights regarding your data How to contact us about privacy concerns 2. Scope
This Privacy Policy applies to all users of the Services, including:
Patients Healthcare Providers Pharmacies Visitors to our website
It also applies to data collected through related mobile applications and third-party integrations used to provide the Services.
We collect information that you provide directly, automatically through your use of the Services, and from third parties. Depending on how you interact with Medikonect, we may collect the following categories of data:
3.1 Personal Information
Information that identifies you directly or indirectly, including:
Full name Email address Phone number Date of birth Physical address Profile photo Usernames and passwords Payment information (e.g., credit card, billing details) 3.2 Health and Healthcare Data
If you use Medikonect to access clinical services, we may collect:
Medical history and health records Appointment details Prescription and medication data Laboratory results Consultation notes Telehealth recordings or transcripts (if enabled)
Note: Health data may be considered Protected Health Information (PHI) under laws such as HIPAA (in the U.S.) and equivalent laws elsewhere.
3.3 Usage and Technical Data
Automatically collected when you interact with the Services:
IP address Device and browser details Cookies and similar tracking technologies Pages visited, actions taken, search queries 4. How We Collect Information
We collect information in several ways:
Directly from you when you register, log in, fill forms, participate in chats, upload records, or make payments. Automatically through cookies, server logs, and analytics tools when you use our website or platform. From third-party partners such as payment processors, analytics services, and healthcare providers. 5. Use of Information
We use your information for purposes including but not limited to:
Delivering and improving our Services Creating and managing user accounts Providing healthcare scheduling, messaging, and records access Processing payments and billing Communicating with you (e.g., notifications, updates, support) Personalizing your experience Compliance with legal obligations Monitoring usage and detecting fraud or abuse 6. Legal Bases for Processing (Where Applicable)
Depending on your jurisdiction (e.g., GDPR regions), our legal basis for processing your personal data may include:
Your consent Fulfillment of contract Compliance with legal obligations Legitimate interests, where not overridden by your rights 7. Sharing & Disclosure of Information
We may share your information with:
7.1 Service Providers
Third parties who perform services on our behalf, such as:
Cloud hosting and storage Analytics and performance tools Payment processors Communication platforms 7.2 Healthcare Partners
Authorized providers or pharmacies necessary to provide clinical services you request.
7.3 Legal and Safety Reasons
When required by law, legal process, or to protect the rights, property, or safety of Medikonect, users, or the public.
7.4 Business Transfers
In connection with corporate transactions such as an acquisition, merger, or sale of assets.
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, alteration, or destruction. These measures include:
Encryption in transit and at rest Access controls and authentication Secure servers and firewalls Regular security reviews and audits
However, no system is 100% secure, and we cannot guarantee absolute protection.
We use cookies, web beacons, and similar tracking technologies to:
Improve website functionality Analyze trends and usage patterns Tailor content and ads
You may control cookie preferences through your browser settings.
We retain personal data only as long as necessary to:
Provide the Services Comply with legal and regulatory requirements Resolve disputes and enforce agreements
Certain health records may be retained longer if legally required.
Depending on your location, you may have rights including:
Access – Request copies of your data Correction – Ask for inaccurate data to be corrected Deletion – Request deletion of your personal information Opt-Out – Withdraw consent or opt out of certain processing Data Portability – Receive your data in a portable format
To exercise these rights, contact us as provided below.
Our Services are not intended for children under 18. We do not knowingly collect personal information from minors without consent where required.
Our Services may contain links to third-party websites or services not controlled by Medikonect. We are not responsible for their privacy practices.
Your information may be transferred and stored outside your home jurisdiction, which may have different data protection laws. We will take steps to safeguard your data in accordance with applicable law.
We may update this Privacy Policy from time to time. We will indicate the “Last Updated” date at the top and notify users of significant changes where required.
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, you may contact:
Medikonect Privacy Team Email: [privacy@medikonect.com]
Mailing Address: [Insert Business Address]
By using Medikonect, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Last updated: 5/8/2026